Terms of Use

1. THE TERMS

  • These terms and conditions of use (“Terms of Use” or “Terms”) of the website www.tulsihomestore.com and instances thereof, including any and all related mobile applications (“Website”) between Tulsi Retail Stores India Private Limited, a company incorporated under the Companies Act, 1956, (“Company” or “Tulsi Home Store” and its successors and assigns also a “company” under the Companies Act, 2013) and the users of the Website (“You” or “Your” or “Yourself” or “User”) describe the terms on which the Company offers You access to the Website.

PLEASE READ THE TERMS CAREFULLY BEFORE USING, VIEWING, ACCESSING OR REGISTERING ON THE WEBSITE OR ACCESSING ANY MATERIAL, INFORMATION OR SERVICES THROUGH THE WEBSITE. Once you subscribe or use any of our services, you agree that you have read and understood the terms and conditions and are ready to be legally bound by the same.

2. GENERAL

  1. This Website is an Internet based portal owned and operated by Tulsi Home Store. Use of the Website is offered to You subject to your acceptance of all the terms, conditions and notices contained in the Terms, along with any amendments made by the Company at its sole discretion and posted on the Website, including by way of imposing any charge for access to or use of a Service (defined below). By (i) using this Website or any facility or service provided via this Website in any way; or (ii) merely browsing the Website, You agree that You have read, understood and agreed to be bound by these Terms and the Privacy Policy available at the homepage.  Use of the website is subject to your acceptance without any modifications to all the terms and conditions made by the Company, as its sole discretion and stated on the website.
  2. User will agree to the terms and privacy policy of the Company by:
    • Using the services and facilities provided by the website in any way.
    • Browsing the content on the website.

The Company shall not be required to notify You of any changes made to the Terms. The revised Terms shall be made available on the Website. Your use of the Website is subject to the most current version of the Terms of Use made available on the Website at the time of such use. Use of services and facilities on the website is subject to the current version of the policy, hence to know about any updates in the policy shall be the sole responsibility of the user.

3. SERVICES

tulsihomestore.com provides an Internet based platform to sell their products and merchandise on the website. Such services enable users to purchase its products upon placing an order. Once an order placed, the customer pays for the product and the Company will ship the product.

4. PRODUCT & WARRANTY POLICY

  1. The products shown in the image are similar to those that will be shipped to you. As far as possible we post images of finished products. However , the new manufactured product can look different from the one shown in the image due to various factors like different screen resolutions on varied electronic devices, lighting, manual polish, wood’s texture, etc. We request you to please be sure of the size, colour, finish and other specifications of your order. So please discuss the colour, finish, etc of the product with our customer support team before you order .
  2. Please note the standard warranties and the conditions for usage of the products in relation to each product. No claim (a) that is contrary to the above or (b) where products have been used contrary to the conditions of usage; will be entertained.
  3. This limited warranty does not apply to:
    • Small cuts, scratches or damage during the cleaning process
    • Damaged caused by the incorrect installation of a product
    • Cracks during the random displacement
    • Product kept in contact to direct sunlight and water, resulting in decaying of wood
    • With time solid woods are encountered by minor cracks, called as checks, which are not included in faults and warranty as these checks do not hamper the life of a product.
    • As per the industry standards, unevenness up to 5 mm can happen because of the difference in surfaces and floor levels. In that case, there is not a warranty.
    • There is no warranty on upholstery/ coverings/ cushion covers.

PRICING INFORMATION

  1. Tulsi Home Store makes available Products and Services to the best of its ability. Information relating to pricing of products, terms of purchase of Products, and availing any Services, through the Website, are detailed under the Terms of Offer For Sale. Prices are displayed along with the products and are also mentioned at the time of your final order. We do not take any responsibility for the pricing of similar products that you may later find elsewhere in comparision to your order. Tulsi Home Store has the right to modify the price at any given time due to Typographical and other human errors that may occur during pricing and that which may lead to display of incorrect pricing at the time of your order booking and payment at that price. Tulsi Home Store has the right to cancel the order after the payment has been processed, the said amount will be remitted to Your account from which the payment was made.
  2. Tulsi Home Store reserves the right to change the discounts offered at any time during the sale and without prior notice.
  3. The prices on the website are subject to price fluctuations, due to various factors.

6. CANCELLATIONS

  1. We do not offer cancellations of your orders, unless otherwise your delivery is delayed beyond 3 weeks of the last delivery date as mentioned in your order. This period is not applicable in cases of natural calamities, government imposed rules, regulations, forced holidays, riots, strikes etc
  2. If the product is not in accordance with the specifications as per your original order, raise the issue immediately & write to us at hello@tulsihomestore.com. We will revert to you within 3 business days to sort out the issue.
  3. In case, you receive a damaged product, please bring it to the notice of the delivery personnel, Service Associate or other responsible personnel immediately. In case you notice an issue later, please write to us at hello@tulsihomestore.com. Damage or defect will be assessed in 2-3 business days and a solution may be offered. If in the opinion of Tulsi Home Store the product is defective, the product may be replaced or any other corrective measure may be taken, as deemed appropriate by the representative of Tulsi Home Store, to address the issue. However, if in the opinion of Tulsi Home Store there is no defect in the product, Tulsi Home Store shall return the same product back to you and no further action will be taken. Tulsi Home Store shall have the sole right to determine whether a product is defective or not.
  4. In case, you receive a damaged product, please bring it to the notice of the delivery personnel, Service Associate or other responsible personnel immediately. In case you notice an issue later, please write to us at hello@tulsihomestore.com. Damage or defect will be assessed in 2-3 business days and a solution may be offered. If in the opinion of Tulsi Home Store the product is defective, the product may be replaced or any other corrective measure may be taken, as deemed appropriate by the representative of Tulsi Home Store, to address the issue. However, if in the opinion of Tulsi Home Store there is no defect in the product, Tulsi Home Store shall return the same product back to you and no further action will be taken. Tulsi Home Store shall have the sole right to determine whether a product is defective or not.
  5. Products purchased on discount or during sale cannot be cancelled.

7. PAYMENT & REFUNDS

  1. On confirmation of your order, we require 100% payment through payment options as provided by us. Delivery Schedules unless otherwise, are as specified along with the product.
  2. You accept that upon ordering furniture online from the website you are deemed to have placed an order with Tulsi Home Store for purchase of the specified furniture. The website Secure Server Software (SSL) technology will encrypt all registered data, including your name, address, credit/charge/debit card (“Card”) details and telephone numbers and ensure 100% safety in the online transactions you make on the website.
  3. During the process of purchase on the website, you will be appropriately guided through various stages from choosing your furniture to confirmation of your payment and furniture item.
  4. You agree to provide correct and accurate credit / debit card / net banking/ e-wallet details to the approved payment gateway for purchasing any Products and/or availing Services. You shall not use the credit / debit card which is not lawfully owned by You, i.e. in any transaction, You must use Your own credit / debit card / net banking/ e-wallet. The information provided by You will not be utilized or shared with any third party unless required in relation to fraud verifications or by law, regulation or court order. You will be solely responsible for the security and confidentiality of Your credit / debit card/ net banking/ e-wallet details. Tulsi Home Store expressly disclaims all liabilities that may arise as a consequence of any unauthorized use of Your credit / debit card/ net banking/ e-wallet.
  5. While using any of the payment method(s) described on the website for any of your purchases, Tulsi Home Store will neither be responsible nor assume any liability, whatsoever, in respect of any loss or damage arising directly or indirectly to You due to the following reasons:
    • Lack of authorizations for any transaction(s)
    • Exceeding the pre-set limit mutually agreed upon between You and “Bank(s)”
    • Any payment issues arising out of the transaction
    • Decline of transaction for any other reason(s)
  6. All payments made against the purchases/services by You on the Website shall compulsorily be in the Indian National Rupees acceptable in the Republic of India. The Website will not facilitate transaction(s) in any other forms of currency for any form of purchases made on the Website
  7. You understand, accept and agree that Tulsi Home Store’s Payment Facility is neither a banking nor financial service, but is merely a facilitator providing an electronic and automated online payment facility using the existing authorized banking infrastructure and Electronic Card payment gateway networks. Through these facilities, Tulsi Home Store is neither acting as a trustee nor acting in a fiduciary capacity with respect to the Transactions or the Transaction Price. All online Bank Transfers from Valid Bank Accounts are processed using the gateway provided by the respective Issuing Bank which supports Payment Facility to provide these services to the Users. All such Online Bank Transfers on Payment Facility are also governed by the terms and conditions agreed to between Buyer and the respective Issuing Bank.
  8. As a Customer, you understand that, upon initiating a Transaction, You are entering into a legally binding and enforceable contract with Tulsi Home Store or its affiliated vendors to purchase the product(s) or service(s) from Tulsi Home Store using our Payment Facility, and You shall pay the Transaction Price through Your Issuing Bank to Tulsi Home Store through the Payment Facility.

8. REFUNDS

  1. The following guidelines will apply, if you are eligible for any refund :
    • All refunds process initiation shall be subject to pick up of all cancelled items from Your/customer’s premises.
    • After receiving the products back to the warehouse, a refund shall be initiated within 7-10 business days.
    • Refund will be initiated via NEFT, or  by the way of appropriate electronic options as deemed fit by Tulsi Home Store or by the way the payment was originally made.
    • Depending on the orders, the processing charges might be deducted.

9. DELIVERY & SHIPPING

  1. Furniture products are delivered within the timeline as mentioned along with the product page; However, in case of exceptional situations like transport strike, riots, natural calamities (like rains, flood, earthquakes, etc.), it might happen that the estimated delivery time may exceed than the promised timeline. In such situations; you will be given updates about your products, and Tulsi Home Store will be responsible to keep your products on priority and deliver as early as possible.
  2. Certain custom products are manufactured from scratch on order, so in exceptional cases the estimated delivery time can get extended.
  3. This delivery time is not applicable for some specific pin codes.
  4. The subsidized Delivery charge if any, is only applicable for the very first attempt on a visit to your ship-to address. In case of a missed delivery, (from a customer) an extra visiting charge would be applicable for subsequent delivery and installation. Please note that our first attempt delivery charges are highly subsidized and should in no way be assumed to be a standard or benchmark charge for a subsequent delivery attempt and installation
  5. Our delivery team will assist in moving your ordered items within 10 metres from the general roadway/parking into the lift\entrance.
  6. Unloading and installation as per our standard terms is for the ground floor only. Higher floors will entail extra charges. You are responsible to make sure that the order products are possible to be moved to your respective floor and through doorways and passages to the intended place of final installation. Tulsi Home Store assumes no responsibility in case it is not possible to move the product to the final place of installation. You will have to make arrangements for the same and final installation will be done by our team.
  7. Extra charges applicable for weekend or specific time deliveries.
  8. Once the order has reached your nearest delivery center and you fail to receive the products, we would hold the products for 5 days, after this time line, Tulsi Home Store shall be free to charge for holding the products for longer.
  9. In case we are yet to start delivery and post sales services in your city, whenever Tulsi Home Store finds it operationally possible, we may deliver the product at your doorstep (provided a) You make advance payment of the entire order amount at the time of placing the order and b) the transportation cost is borne by you at actuals in advance). For such areas we will not be able to provide installation service and the products will not be covered under any warranty. However, at Tulsi Home Store’s sole discretion, Tulsi Home Store may solve any post sales related issues and provide installation services, provided you get the product to the nearest Delivery Center at your own cost and risk. Please get in touch with the customer service at the call centre for further enquiries.
  10. We deliver to certain pin codes only conditionally. In such cases, you may need to make an advance payment or minimum purchase value for your order to be eligible for delivery. For such locations, warranty, and after-sales service will also not be available. To know the exact conditions for your delivery location, please enter your pin code in the box provided for this on every product page.
  11. All services are provided on an “as is” basis. Tulsi Home Store makes no warranties, whether express or implied, in relation to the services, in particular those of merchantability, non-infringement or fitness for purpose.

10. ELIGIBILITY TO USE

  1. In India, persons under 18 years of age are minors. You should be atleast 18 (eighteen) years of age to use the Website and purchase any Products or avail any Services through the Website. If You do not conform to the above qualification, You are not permitted to purchase any Products or avail of the Services. You represent that You are of legal age to form a binding contract .
  2. It shall be your responsibility to ensure that you are eligible to enter into a contract if you are resident outside India.
  3. Persons barred under the laws of India are not permitted to use our services and you undertake that you are not barred under any applicable law of the country.
  4. The Company reserves the end right to reject or grant the access to a new user or terminate the access of existing users, at any time. Tulsi Home Store is not required to furnish any reason for it.

11. USER ACCOUNT, PASSWORD, AND SECURITY

  1. The Company may make the Products and/or Services available to You only if You have provided Tulsi Home Store certain required User information and / or created an account (“Account”) through an Tulsi Home Store ID and password or other log-in ID and password (collectively, the “Account Information”). The sale of Products and/or Services may also be subject to procedures for use of the Website, Terms of Offer For Sale, uploaded guide, rules, additional terms of service, or other disclaimer & notices, if any (“Additional Terms”). If there is any conflict between the Terms of Use and the Additional Terms, the Additional Terms shall take precedence in relation to that Products and/or Services.
  2. You will be responsible for maintaining the confidentiality of the Account Information, and are fully responsible for all activities that occur under Your Account. You agree to (a) immediately notify Tulsi Home Store of any unauthorized use of Your Account Information or any other breach of security, and (b) ensure that You exit from Your Account at the end of each session. In the absence of such notification from You, any purchase transaction made on the Website through Your Account and/or in Your name shall be binding on You. The Company shall not be responsible for any loss or damage emerged if you fail to obey the terms.
  3. You may be held liable for losses incurred by Tulsi Home Store or any other user of or visitor to the Website due to authorized or unauthorized use of Your Account as a result of Your failure in keeping Your Account Information secure and confidential.
  4. We trust that You shall ensure that the Account Information provided by You in the Website’s registration form is complete, accurate and up-to-date.
  5. Kindly refrain from using another user’s Account Information for availing the Services and it is prohibited.
  6. You recognize that your Registered Data is for the purpose of processing your online purchase order and for providing ancillary services or products that may be offered by Tulsi Home Store from time to time.
  7. You acknowledge that Tulsi Home Store may contact you via email or other means for your order or changes or alterations to the order or for promotional purposes.
  8. Tulsi Home Store has the right to suspend or terminate Your Account and refuse any and all current or future use of the Website in case it is found or the company suspects that you have provided any false, inaccurate or incorrect information

12. USER OBLIGATIONS

  1. Your access to the website is a non-exclusive limited privilege, which is subject to compliance with the Terms of Use.
  2. You agree to use the Website and the materials provided therein only for purposes that are permitted by: (a) the Terms; and (b) any applicable law, regulation or generally accepted practices or guide in the relevant jurisdictions.
  3. You agree not to access the Website and the materials or Services by any means other than through the interface that is provided by Tulsi Home Store. You shall not use any deep-link, robot, spider or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website or Content (as defined below), or in any way reproduce or circumvent the navigational structure or presentation of the Website, materials or any Content, to obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the Website.
  4. You agree to adhere to the limitations on circulation, use and reproduction of any material accessed from us in accordance to the Terms mentioned in the ‘Use of Material’ section.
  5. By accessing or using the Website or Services, You may be exposed to content from other users that You may consider offensive, indecent or otherwise objectionable. Tulsi Home Store disclaims all liabilities arising in relation to such offensive content on the Website. Further, You may report such offensive content in the manner prescribed below
  6. If the Website allows You to post and upload any material on the Website, You hereby undertake to ensure that such material is not offensive and is in accordance with applicable laws. Further, You undertake not to:
    • Impersonate any person or entity, or falsely state or otherwise misrepresent Your affiliation with a person or entity;
    • Criticize, defame, abuse, harass, threaten or violate the legal rights of any person or entity;
    • Publish, post, upload, distribute or disseminate any inappropriate, derogatory, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information through any form or content
    • Send harassing and/or threatening messages to Tulsi Home Store
    • Engage in any activity that interferes with or disrupts access to the Website (or the servers and networks which are connected to the Website);
    • Upload files that contain software or other material protected by applicable intellectual property laws unless You own or control the rights thereto or have received all necessary consents;
    • Upload files that contain viruses, corrupted files, or any other programs that may damage the functioning of the Website or another’s computer or software;
    • Use the Website or any material or Content for any purpose that is unlawful or prohibited by the Terms, or to solicit the performance of any illegal activity or other activity which infringes the rights of Tulsi Home Store or other third parties;
    • Attempt to gain unauthorized access to any portion or feature of the Website, any other systems or networks connected to the Website, to any Tulsi Home Store server, or to any of the Product and Services offered on or through the Website, by any illegitimate means (including such as hacking and password mining);
    • Attempt to penetrate security measures of the web site, service or obtain or bypass others passwords;
    • Probe, scan or test the vulnerability of the Website or any network connected to the Website, nor breach the security or authentication measures on the Website or any network connected to the Website. You may not reverse look-up, trace or seek to trace any information on any other user, of or visitor to, the Website, or any other customer of Tulsi Home Store, including any Tulsi Home Store Account not owned by You, to its source, or exploit the Website or information made available or offered by or through the Website, in any way whether or not the purpose is to reveal any information, including but not limited to personal identification information;
    • Disrupt or interfere with the security of, or otherwise cause harm to, the Website, systems resources, accounts, passwords, servers or networks connected to or accessible through the Websites or any affiliated or linked sites;
    • Collect or store data about other Users.
    • Use any device or software to interfere or attempt to interfere with the proper working of the Website or any transaction being conducted on the Website, or with any other person’s use of the Website;
    • Conduct or forward surveys, contests, pyramid schemes or chain letters;
    • Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded;
    • Violate any code of conduct or other guide, which may be applicable to the Website;
    • Violate any applicable laws or regulations for the time being in force within or outside India;
    • Violate the Terms including but not limited to any applicable Additional Terms; and
    • Reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Website.
  7. You agree that You are solely responsible to Tulsi Home Store and to any third party for any breach of Your obligations under the Terms and for the consequences (including any loss or damage which Tulsi Home Store or its affiliates may incur or suffer) for any such breach.

13.USE OF MATERIALS

  1. Except as expressly indicated to the contrary herein or in any applicable Additional Terms, Tulsi Home Store hereby grants You a non-exclusive, freely revocable (upon notice from Tulsi Home Store), non-transferable access to view and print catalogues of Products or any other materials available on the Website, subject to the following conditions:
    • You may access and use the materials solely for personal, informational, and internal purposes, in accordance with the Terms;
    • You shall not modify or alter catalogues of Products or any other materials available on the Website; and
    • You may not remove any text, copyright or other proprietary notices contained in the catalogues of Products and Services or any other materials available on the Website.
  2. The rights granted to You as specified above are not applicable to the design, layout or look and feel of the Website. Such elements of the Website are protected by intellectual property rights and shall not be copied or imitated in whole or in part. The catalogues of Products and Services or any other materials available on the Website may be copied or retransmitted unless expressly prohibited by Tulsi Home Store
  3. Any software that is available on the Website is the property of Tulsi Home Store. You shall not use, download or install any software available at the Website, unless otherwise expressly permitted by Tulsi Home Store.

14. USAGE CONDUCT

  1. You shall solely be responsible for maintaining the necessary computer equipment and Internet connections that may be required to access, use and transact on the Website. Loss of network connectivity during the order process and its subsequent consequences of failure of acceptance of order are not the responsibility of Tulsi Home Store and we cannot be held accountable to you for any such reason.
  2. You shall use this Website for reasonable and lawful purposes only, and shall not indulge in any activity that is not envisaged through the Website.
  3. Tulsi Home Store shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly due to any unauthorized transaction effected from Your Account for any reason whatsoever.

15. INTELLECTUAL PROPERTY RIGHTS

  1. The trademarks, logos and service marks displayed on the Website (“Marks”) are the property of Tulsi Home Store. You are not permitted to use the Marks without the prior consent of Tulsi Home Store.
  2. The Website and the processes, and their selection and arrangement, including but not limited to all text, graphics, user interfaces, visual interfaces, images, sounds and music (if any), artwork and computer code (collectively, the “Content”) on the Website is owned and controlled by Tulsi Home Store and the design, structure, selection, coordination, expression, look and feel and arrangement of such Content is protected by copyright, patent and trademark laws, and various other intellectual property rights.
  3. Tulsi Home Store owns all intellectual property rights to the trademark “Tulsi Home Store” and variants thereof, and the domain name, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, designs, know-how, trade secrets and inventions (patent pending), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks.
  4. Except as expressly provided herein, You acknowledge and agree that You shall not copy, republish, post, display, translate, transmit, reproduce or distribute any Content through any medium without obtaining the necessary authorization from Tulsi Home Store.

16. DISCLAIMER OF WARRANTIES & LIABILITY

  1. Tulsi Home Store tries its best to make sure that all the information posted on the website is correct, however the Company never warrants the accuracy, quality and completeness of data, product, and services. The user may carefully read all the information on products and services as provided in relevant sections. By using any of our services you agree that you have read, understood and bound by the Terms & conditions of Tulsi Home Store Stores India Private Limited. If you do not want to be bound by the Terms, you must not subscribe to or use our services.
  2. By visiting the Tulsi Home Store Stores India Private Limited website, visitors are to be aware that all pictures and text on the website which may include perpetually any content displayed, is the property of Tulsi Home Store Stores India Private Limited. No visitor is authorized to copy, reproduce or replicate any of the information on the Durian`s website.
  3. The product specifications (weight, size, color, etc) mentioned with the product photos are only approximate. There may be a little bit variation in the pictures and the respective products.
  4. While Tulsi Home Store Stores India Private Limited makes every effort to ensure content accuracy on its website, visitors are to be advised that delays between cost updates and website changes, stock availability and other technical and managerial issues may cause information to be temporarily inaccurate on the Tulsi Home Store Stores India Private Limited website. In such cases Tulsi Retail Stores India Private Limited assumes no responsibility for inconvenience caused. Offers and sales are “first come, first served” basis. The merchandise is not restocked once sold out. No information regarding the presence of any Product in our stock will be guaranteed and we will alert you only when an item is sold out.
  5. In certain places, the Tulsi Home Store Stores India Private Limited website may contain links to external or third party websites. Tulsi Home Store Stores India Private Limited assumes no responsibility with regards the content displayed on such sites, their policies or their products and services. Any damages or disputes arising with such third party websites shall bear no link to Tulsi Retail Stores India Private Limited whatsoever. These terms and conditions are subject to Indian laws and any dispute shall be subject to jurisdiction of the courts in Coimbatore (India) only. Tulsi Retail Stores India Private Limited may change, modify or delete this Disclaimer at any time. Visitors are requested to check back with this page often.
  6. By accessing the website you agree that in no event shall Tulsi Retail Stores India Private Limited be liable for any direct, indirect, Incidental, special or consequential damages arising out of or in any way connected with the use of the website or for the delay or inability to use the website, or for any information, products and services obtained through the website or otherwise arising out of the use of the website whether based on contract or strict liability or any other law or otherwise.
  7. Tulsi Home Store reserves the right to make changes to the site, related policies and agreements, Terms & conditions, Privacy Policy at any time.
  8. YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
    • You shall indemnify, defend and hold harmless Tulsi Retail Stores India Private Limited from and against any and all losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Tulsi Retail Stores India Private Limited that arise out of, result from, or may be payable by virtue of, any breach of any representation, warranty, covenant or agreement made or obligation to be performed by You pursuant to these Terms or any Additional Terms applicable to purchase of Products and/or Services, or any violation of the Terms and/or Terms of Offer for Sale or other terms and conditions relating to the use of the Website and the purchase of Products.
    • In no event shall Tulsi Retail Stores India Private Limited, its officers, directors, employees, partners or agents be liable to You or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, whether or not foreseeable or whether or not Tulsi Retail Stores India Private Limited has been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortious action, or any other claim arising out of or in connection with Your purchase of the Products and/or availing of any Services herein.
    • Tulsi Retail Stores India Private Limited WILL NOT BE LIABLE FOR ANY LOSS THAT YOU MAY INCUR AS A CONSEQUENCE OF UNAUTHORIZED USE OF YOUR ACCOUNT OR ACCOUNT INFORMATION OR ANY PRODUCTS OR SERVICES OR MATERIALS, EITHER WITH OR WITHOUT YOUR KNOWLEDGE. TULSI HOME STORE SHALL NOT BE RESPONSIBLE FOR THE DELAY OR INABILITY TO USE THE WEBSITE OR RELATED FUNCTIONALITIES, THE PROVISION OF OR FAILURE TO PROVIDE FUNCTIONALITIES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, FUNCTIONALITIES AND RELATED GRAPHICS OBTAINED THROUGH THE WEBSITE, OR OTHERWISE ARISING OUT OF THE USE OF THE WEBSITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE. FURTHER, TULSI HOME STORE SHALL NOT BE RESPONSIBLE FOR NON-AVAILABILITY OF THE WEBSITE DURING PERIODIC MAINTENANCE OPERATIONS OR ANY UNPLANNED SUSPENSION OF ACCESS TO THE WEBSITE THAT MAY OCCUR DUE TO TECHNICAL REASONS OR FOR ANY REASON. THE USER UNDERSTANDS AND AGREES THAT ANY MATERIAL OR DATA DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE WEBSITE IS DONE ENTIRELY AT THEIR OWN DISCRETION AND RISK AND THEY WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO THEIR COMPUTER SYSTEMS OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH MATERIAL OR DATA. TULSI HOME STORE IS NOT RESPONSIBLE FOR ANY TYPOGRAPHICAL ERROR LEADING TO ANY INVALIDITY OF ANY KIND.
    • NOTWITHSTANDING ANYTHING TO CONTRARY CONTAINED IN THESE TERMS, TERMS OF OFFER FOR SALE OR ELSEWHERE, TULSI HOME STORE’S ENTIRE LIABILITY TO YOU SHALL BE LIMITED TO THE AMOUNT OF THE MONEYS PAID BY YOU FOR OR TOWARDS ANY PRODUCT OR SERVICE, IN CONNECTION WITH WHICH THE CLAIM HAS ARISEN, WHICH AMOUNT SHALL BE REFUNDED YOU, IN CASE THE CLAIM IS PROVEN BY AN ORDER OF THE COURT OR ANY COMPETENT AUTHORITY.
    • IN NO EVENT SHALL Tulsi Retail Stores India Private Limited, ITS OFFICERS, DIRECTORS, EMPLOYEES OR AGENTS, PARTNERS OR SUPPLIERS BE LIABLE TO YOU FOR ANY (1) SPECIAL, INCIDENTAL, INDIRECT, CONSEQUENTIAL OR PUNITIVE DAMAGES WHATSOEVER, INCLUDING THOSE RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT FORESEEABLE AND WHETHER OR NOT TULSI HOME STORE HAS BEEN ADVISED OF THE POSSIBILITY OF THE SAME, (2) BASED ON ANY THEORY OF LIABILITY, INCLUDING BREACH OF CONTRACT OR WARRANTY, NEGLIGENCE OR OTHER TORTIOUS ACTION, OR (3) ANY OTHER CLAIM ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR ACCESS TO THE WEBSITE, SERVICES OR MATERIALS.
    • THE LIMITATIONS AND EXCLUSIONS IN THIS SECTION APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

17. FORCE MAJEURE

  1. No Party shall be deemed to be in default if performance of the obligations required by this terms and conditions is delayed or becomes impossible because of any act of God, War, Fire, Strike or other labour disturbances, technological or civil commotion or disruption, riots, epidemic, acts of Government, its agencies or officers, or any other legitimate cause which is not due to any act or omission of the Parties, beyond the control of the Parties and not being due to lack of funds or financing (“Force Majeure Events”).

18. VIOLATION OF THE TERMS OF USE

  1. Tulsi Home Store may, in its sole discretion and without prior notice, terminate Your access to the Website if Tulsi Home Store determines that You have violated the Terms or Additional Terms or any other duty owed to Tulsi Home Store. Any violation by You of the Terms will constitute a breach, and will cause irreparable harm to Tulsi Home Store, for which monetary damages is likely to be inadequate, and You consent to Tulsi Home Store obtaining any injunctive or equitable relief that Tulsi Home Store deems necessary or appropriate. These remedies are in addition to any other remedies Tulsi Home Store may have at law or in equity.

19. TERMINATION

  1. The Terms will continue to apply until terminated by either You or Tulsi Home Store as set forth below. If You want to terminate Your agreement with Tulsi Home Store, You may do so by closing Your Account (if any). However, such termination shall not affect any rights and obligations that result from or resulted from, or are related to Your use of the Website prior to such termination, or any Product purchased by You or any Services availed by You prior to such termination.
  2. Tulsi Home Store may at its discretion and at any time with or without notice terminate or suspend the Terms without cause or with cause if:
    • You breach any of the provisions of the Terms, the Privacy Policy or any other terms, conditions, or policies that may be applicable to You;
    • Tulsi Home Store is required to do so by law (for example, where the sale of Products or provision of the Services to You is, or becomes, unlawful or pursuant to a request by a regulatory authority or enforcement /enactment of any laws or regulations);
    • The sale of Products or provision of the Services to You by Tulsi Home Store is, in Tulsi Home Store’s opinion, no longer commercially viable;
    • Tulsi Home Store has elected to discontinue, with or without reason, access to the Website, providing of any the Services (or any part thereof) either in general or specifically to You;
      or
    • For technical or any other reason, termination or suspension may include: (i) removal of access to all or portion of the offerings on the Website or any portion thereof; (ii) deletion of Your materials and / or Account Information, including Your personal information, log-in ID and password, and all related information, files and materials associated with You or inside Your Account (or any part thereof); and (iii) barring of further use of the Website or providing any Services. Tulsi Home Store may also delete any content or other materials relating to Your use of the Website.
  3. Tulsi Home Store shall not be liable to You or any third party for any such termination.
  4. Termination or suspension shall not affect Your liability or obligation arising prior to such termination or suspension.

20. GOVERNING LAW

  1. The Terms and all transactions entered and the relationship between You and Tulsi Retail Stores India Private Limited and any mutual claims shall be governed in accordance with the laws of India without reference to any conflict of laws principles.
  2. All claims, differences and disputes arising under or in connection with or in relation to the Website, the Terms or any transactions entered into on or through the Website shall be subject to the exclusive jurisdiction of the courts at Coimbatore, India and You hereby accede to and accept the jurisdiction of such courts.

21. REPORT ABUSE

  1. In the event You come across any abuse or violation of the Terms or if You become aware of any objectionable Content on the Website, please report to hello@tulsihomestore.com

22. PRIVACY POLICY

  1. You accept that you have read and fully understand the privacy policy of the website, further you agree that the terms and conditions of the policy are acceptable to you.

23. NEWSLETTERS AND COMMUNICATIONS

  1. You hereby expressly agree to receive communications and newsletters from Tulsi Home Store by SMS and e-mails. You can unsubscribe / opt-out from receiving communications and newsletters from Tulsi Home Store at any time by following the procedure set forth in the newsletters.

24. GENERAL PROVISIONS

  1. Notice: All notices from Tulsi Home Store will be served by email to the account designated by you or by general notification on the Website. Any notice to be provided to Tulsi Home Store pursuant to the Terms should be sent to hello@tulsihomestore.com.
  2. Assignment: You cannot assign or otherwise transfer the Terms, or any rights hereunder to any third party. Tulsi Home Store’s rights under the Terms of Use are freely transferable by Tulsi Home Store to any third parties without the requirement of seeking Your consent.
  3. Severability: If a court of competent jurisdiction finds any provision of the Terms, or portion thereof, to be unenforceable, the same shall not affect the provisions of any other portion of the Terms. In any event, such provision shall be enforced to the maximum extent permissible so as to give effect to the intent as reflected by that provision
  4. Waiver: Any failure by Tulsi Home Store to enforce or exercise any provision of the Terms, or any related right, shall not constitute a waiver of that provision or right.
  5. Feedback and Information: Any feedback You provide to this Website shall be deemed to be non-confidential. Tulsi Home Store shall be free to use such information on an unrestricted basis. Further, by submitting the feedback, You represent and warrant that (i) Your feedback does not contain confidential or proprietary information of You or of third parties; (ii) Tulsi Home Store is not under any obligation of confidentiality, express or implied, with respect to the feedback; and (iii) You are not entitled to any compensation or reimbursement of any kind from Tulsi Home Store for the feedback under any circumstances.
  6. Exactness Not Guaranteed: Tulsi Retail Stores India Private Limited tries its best to deliver Products and Services exactly the way they are described on the Website. However, the nature and tendency of natural material based products is that each piece of furniture is unique in its own way. Tulsi Retail Stores India Private Limited hereby disclaims any guarantees of exactness of the finish or appearance of the final Products or Services ordered by the User over and above generally acceptable standards on the same. The quality of the Products, Services, information, or other material purchased or obtained by you through the Website may not meet your expectations.